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Job Description :
- Description our mission is to win the hearts, minds and wallets of our customers by delivering extraordinary customer care at the right margins. Our program continues on a transformational, multi-year journey to consolidate and upgrade AXP's global customer service experience for card members across multiple functions.
- This position will be part of the Manufacturing and Automation Team. We are delivering the next phase of flexible, business-maintainable tools which enable superior customer care and satisfaction for multiple business areas.
- As a key member in this organization, the programmer will develop and deploy multiple iterations of Robotics Process Automation (RPA) to drive service standardization, reduce defects, and allow for a greater focus on relationship care by our Customer Care Professionals.
- This role has global scope, working across markets and business units to deliver on the long term business strategy for RPA.
Job Responsibilities :
- Deliver robotic process automation for internal Global Servicing Network customers
- Drive process assessments for robotics process automation/automation opportunities
- Prepare documentation of solution and coding to ensure future maintenance
- Create reusable knowledge assets for each RPA project
- Design, develop, troubleshoot, debugs, evaluates, modifies RPA solutions
- Performs all technical aspects of RPA development using best in class RPA tools
- Function as an agile team member, and supports consistent development best practices
- This role may be subject to additional background verification checks.
Qualifications :
- Experience in Automation tools (E.g., Blue Prism, Fusion, UI Path, Automation Anywhere)
- Understanding of BPM - Background in servicing processes, preferably back office fulfillment functions.
- Experience in Agile delivery methodology, preferably as part of a scrum team .
- Process automation using VBA, .NET, JAVA, C++ or equivalent.
- Strong problem solving skills
- Understanding of SDLC including documentation, testing and project management.
- Should have executed 3+ software development projects (Automation projects preferred) General
- Strong analytical and organizational skills and the ability to handle multiple high-priority projects and meet schedules.
- Comfort and experience in working with both business and technology groups
- Good communication skills to clarify expectations and drive alignment
- Proven ability to successfully drive results within a matrixed organization
- Ability to organize work with little day-to-day direction
- Sense of urgency, commitment to deadlines and deliverables
- Proven ability to independently overcome obstacles and resolve complex problems
- Experience in breaking down organizational barriers and to influence without direct authority
- Background/Experience in one or more of the following: application development, test automation or BPM is preferred
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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