Duties and Responsibilities:
- Analyze and provide detailed defect reports and feature requests
- Provide technical product support to customers as well as internal staff, through web interface, via email and phone when appropriate
- Document problem resolutions in our defect tracking system
- Provide guidance to non-technical team members researching technical issues
- Work with development, testing and documentation teams during product development cycle to ensure quality control
- Investigate, develop and present formal and informal training on ms4 and ms5 products and support issues
- Co-author training plans and support new product team members as well as key customers
- Experience troubleshooting mobile applications and operating system problems
Skills, Abilities, and Experience:
- High level proficiency in Python language with at least 2+ years of professional experience in Python
- Good command over advanced Python concepts such as iterators, generators, list comprehensions
- SQL query writing and experience working with ORMs such as SQL Alchemy
- Hands-on experience in SQL (Postgres)
- Proficiency on the LINUX (CentOS) command line and in UNIX shell scripting
- Python and SQL profiling/tuning experience would be a nice to have
- Working knowledge of OOP and Relational DB
- Professional experience using RabbitMQ, Celery, Redis, and SQLAlchemy
- Healthcare industry experience is a big plus
- Preferred B.S or equivalent experience in technology related field such as Computer Science, Business Administration or Marketing
Behavioral Competencies:
- Strong aptitude and passion for technology and technology related innovation
- Ability to think creatively and excellent problem solving skills
- Extreme patience, ability to listen, a sense of humor and a controlled tenacity for delivering results
- Willing to quickly learn new methodologies and systems
- Must have strong sense of urgency and experience working with internal and external member teams
- Can take charge and thrive in uncharted territory or ambiguous circumstances
- Strong analytical skill set to decipher client needs and recommend solutions
by via developer jobs - Stack Overflow
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