Eng 2, Engineering Ops at Comcast (San Rafael, CA)

Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.

Responsible for building, managing, operating, and continuously improving Systems, Storage, Database, and/or Tools Infrastructure that support Comcast's customer facing applications, back office, and provisioning infrastructure in a 24/7 environment. Focuses on architecting, building, deploying, and stabilizing code, services, systems, and tool. Drives standardization and service-focused instrumentation. Provides subject matter expertise. Resolves break/fix scenarios, engaging broader teams as necessary and partners/leads vendors and regions to achieve continuous improvement. Contributes to command and control related activities focused on restoration of complex
outages, communication across Comcast, and rapid restoration. Works and
directly leads external vendors, third parties, and associated agencies
when necessary to address issues across the infrastructure. May participate on 24/7 on-call rotation. Works with moderate guidance in own area of knowledge.
Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities

- Develops solutions for moderate to difficult systems engineering problems. Given enough time, can solve most problems without sufficient documentation readily available. Makes corrections and adds to documentation as necessary to maintain proper procedures and engineering documents.
- Operating Systems & Disk Management responsibilities (if applicable): recommends disk partition layouts, Operating Systems, and hardware platforms. Possesses basic familiarity with Operating System internals and can recommend tuning settings. Troubleshoots and understands kernel and OS-level processes. Builds software packages to automate deployments and updates. Creates basic task automation scripts in Shell, Perl, VBscript, or similar. May manage servers remotely in a distributed environment.
- Database Platform Management responsibilities (if applicable): Displays advanced understanding of database concepts, availability, performance, usage, and configuration. Performs database backups, recoveries, and restores. Understands database software interaction with OS. Sets up and troubleshoots standard replication. Understands storage allocation impact on database performance. Conducts comprehensive DNMS performance and capacity monitoring, tuning, and analysis. Recommends database configurations. Develops DBMS solutions to a wide range of applications, problems, or procedures. Solutions are imaginative, thorough, practical and consistent with the organization's objectives. Participates in logical and physical database design reviews.
- Storage and Backup responsibilities (if applicable): Performs backups, recoveries, and restores. Understands SAN/HBA software interaction with OS. Sets up and troubleshoots standard storage functions. Understands storage allocation impact on system performance. Conducts comprehensive performance and capacity monitoring, tuning, and analysis.
- Scripting and Development responsibilities (if applicable): Develops software in 1-2 modern languages. Creates small-to-medium sized scripts, based on clear requirements and existing architecture/design, to automate common system/application functions such as monitoring, data analysis, or software deployment.
- Networking responsibilities (if applicable): Installs and configures application software on servers following prescribed instructions. Understands basic layer-4/7 switch functionality and can help troubleshoot problems. Uses knowledge of networking and TCP/IP filtering to facilitate firewall and ACL requests. Correlates application-layer metrics and network device metrics, such as throughput, response time, congestion, dropped messages, queue depth measurement, and lost data.
- Application Technologies responsibilities (Web Servers, J2EE, Applications Servers) (if applicable): Takes application specific tracing/debugging. Examines application logs and looks for specific application errors. Checks application metrics (congestion, delay stats, unreachables) for assigned subsystems. Sets up/commission alarms. Uses Opsware and other related tools. Participates fully in subsystem Ops reviews, scaling discussions, and subsystem metrics analysis. Installs SSL certificates for all supported web servers.
- Actively participates in problem resolution, using knowledge about systems which are under his or her direct control. Uses a methodical troubleshooting approach.
- Proactively works with development to add additional elements to the application to continually improve monitors. Monitors system health and quality on a daily basis and provides appropriate action. Collaborates with the Service desk/NOC to ensure full understanding of the alarms and remediation steps. Independently sets up metrics collections, advanced logging/filters.
- Utilizes time management and project management skills to resolve issues in a timely and organized manner, effectively communicating necessary information.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Comcast is an EOE/Veterans/Disabled/LGBT employer

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