Support Engineer Tier II at Gigya, Inc (now part of SAP) (Mountain View, CA)

Gigya helps companies turn unknown site visitors into known, loyal and engaged customers. More than 700 of the world’s leading enterprises, including 50% of the comScore top 100 US web properties, rely on Gigya to build identity-driven relationships with their customers while powering scalable, secure customer identity and access management (CIAM).  Gigya is at an exciting stage of growth as the CIAM market is rapidly expanding and we need smart, energetic, capable team members to fuel our growth.

Gigya is growing quickly and we are expanding our Support Engineering team.  This team provides support to innovative customers who have implemented Gigya’s CIAM platform on their websites and in their applications.

In this role we are looking for someone who has a passion for great customer service. Be ready to hit the ground running with your technical capabilities, critical and creative thinking, and fast-paced problem solving skills.

Key Responsibilities:

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• Support customers who have implemented Gigya’s technology in their websites and applications
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• Provide technical expertise, sample code, and solutions in a variety of environments including client-side (HTML, CSS, JavaScript), mobile (iOS, Android), and server-side (PHP, Java, .NET, etc.)
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• Troubleshoot advanced issues reported by clients involving websites and mobile applications
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• Serve as a technical expert on the Gigya APIs and product offerings
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• Work with web developers who have implemented Gigya to provide support and technical guidance via email and phone
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Requirements:

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• 3+ years experience in web development and other web technologies including but not limited to HTML, CSS, JavaScript, REST, JSON, SQL, etc.
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• 1+ years of customer facing support experience or a proven ability to communicate and breakdown technical ideas to business stakeholders and technical users
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• General understanding of programming languages, APIs, and database technologies
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• Broad understanding of enterprise web architectures
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• Basic understanding of mobile platform development (iOS and Android)
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• Critical and creative thinking
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• Passion for fast-paced problem solving
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• Experience with website debugging tools such as Charles, Fiddler, Wireshark, Firebug, etc. preferred
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• Experience with SaaS preferred
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by via developer jobs - Stack Overflow