Engineer 4, Software Dev & Engineering at Comcast (Philadelphia, PA)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:
Responsible for planning and designing new software and web
applications. Analyzes, tests, and assists with the integration of new
applications. Oversees the documentation of all development activity.
Trains non-technical personnel. Assists with tracking performance
metrics. Integrates knowledge of business and functional priorities.
Acts as a key contributor in a complex and crucial environment. May lead
teams or projects and shares expertise.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities

Core Responsibilities:
- Collaborates with project stakeholders to identify product and
technical requirements. Conducts analysis to determine integration
needs.
- Designs new software and web applications, supports applications under
development, and customizes current applications. Develops software
update process for existing applications. Assists in the roll-out of
software releases.
- Trains junior Software Development Engineers on internally developed
software applications.
- Oversees the researching, writing, and editing of documentation and
technical requirements, including evaluation plans, test results,
technical manuals, and formal recommendations and reports.
- Keeps current with technological developments within the industry.
Monitors and evaluates competitive applications and products. Reviews
literature, patents, and current practices relevant to the solution of
assigned projects.
- Provides technical leadership throughout the design process and
guidance with regards to practices, procedures, and techniques. Serves
as a guide and mentor for junior level Software Development Engineers.
- Assists in tracking and evaluating performance metrics. Ensures team
delivers software on time, to specification, and within budget.
- Works with Quality Assurance team to determine if applications fit
specification and technical requirements.
- Displays expertise in knowledge of engineering methodologies,
concepts, and skills and their application in the area of specified
engineering specialty.
- Displays expertise in process design and redesign skills. Presents and
defends architectural, design, and technical choices to internal
audiences.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
- Engineering, Computer Science
-
- Generally requires 7-11 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

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Eng Ops Engineer (24/7) - Video Acquisition and Compression Technology (VACT) at Comcast (Centennial, CO)

Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.

As a member of the Video Acquisition and Compression Technology team, you are instrumental in delivering cutting edge video distribution technology. 

You will be provided with an opportunity to work with the top video and network technology vendors in the world as Comcast focuses on being the 1^st in the industry to deliver the latest and greatest experience to our customers.  To ensure that you have the tools to do your job effectively, we make sure that you have full access to the latest and greatest tools and test equipment in our state of the art facility. 

Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment?

As a member of the 24/7 Video Acquisition and Compression Technology team for Comcast, you will be instrumental in leading the strategic direction of the physical technical space that is used to deliver video to the entire Comcast footprint.  The VACT team is a new, small and fast-moving team of world-class experts who are innovating in end-to-end video delivery in a 24/7 environment. We are a team that thrives on big challenges, results, quality, and agility.  You would be a part of the team that delivers video in every format to the end user – from cDVR, to QAM delivery as well as TV Everywhere (OTT).  To ensure that you have the tools to do your job effectively, we make sure that you have full access to the latest real-time and offline analysis tools in our state of the art facility. 

Who does the 24/7 Eng / Ops Engineer work with?

An Eng / Ops Engineer on the 24/7 Video Acquisition and Compression Technology Team will work with a variety of on-site vendors that have a technical presence in our facilities.  We provide Tier 2 operations support to the Video Quality and Reliability team and work closely with the network engineering and video engineering teams.

What are some interesting problems you’ll be working on?

In this role, you will have exposure to any and all issues that can arise within the Video Acquisition and Compression Technology team.  We are the team that is instrumental in solving complex video and networking issues that come in from anywhere, whether escalated from a customer, or from other teams within Comcast that we partner with. 

Where can you make an impact?

You’ll be working with the best and brightest minds in Comcast to roll out the video delivery infrastructure that will power the next generation of television.  Success in this role is characterized by a higher speed to market, with fewer customer-facing defects and outages.  

Responsibilities:

• Operate, maintain, and troubleshoot diverse video compression and distribution systems.
• Uses in-depth Information Technology skills and knowledge to ensure maximum availability and reliability for video and data transmission systems that include video compression, fiber optic, RF, and IP distributions.
• Ability to multitask and manage multiple projects and issues simultaneously.
• Focus on flawless planning and execution of all change activity.
• Perform detailed testing and validation of all video compression systems to ensure operability.
• Perform preventative and corrective maintenance on satellite acquisition and transmission systems including high powered transmitters and antennas.
• Installation and configuration of satellite receivers for content acquisition and distribution.
• Documents results of applied work processes and practical application of technical standards.  Reports results to management.  Recommends innovative solutions.
• Utilize test equipment and monitoring resources to solve moderate mpeg and data problems.
• Acts as an advocate for Engineering and Operations procedures, policies, and processes.
• Sets the tone and pace for work performance within project groups and impressionable Engineering and Operations staff.             
• Creates data and metric systems to track operational workflows, maintenances, resources and system failures; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas, and provides actionable insight to management.
• Works closely with broadcast and engineering staff on system design and configuration.
• Mentors team members.
• Occasional travel.
• Provides advanced troubleshooting support when complex issues arise to support operational standards and uptime.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work variable schedule as necessary.
• Ability to work nights and weekends.
• Other duties and responsibilities as assigned.

Here are some of the specific technologies we use for Video Distribution:

• Video Compression.
  • MPEG-2
  • MPEG-4
  • HEVC
  • J2K
• Audio Compression.

• Dolby AC3
• Dolby Digital Plus
• AAC

• Knowledge of various telecommunications transport mediums and encryption methods, to include ASI, SMPTE 2022, DS3, OC3, OC48, SDI, DVBS2, DVB, DC2, SA PowerVu and BISS.
• Adaptive Bitrate Transcode
• SCTE-35 2012/13
• SCTE-20 EIA 608/708
• ESNI / ESAM
• Variety of MPEG Analysis Tools

Preferred Skills / Experience / Education:

• Associates degree or equivalent experience.
• Field of study focused in Information Technology or Computer Science.
• 2+ year’s relevant experience in Information Technology operations and methodology.
• Proficiency in Microsoft Windows, Linux, Unix.
• Proficiency in Microsoft Office products (Excel, Visio, Word).
• Excellent communication skills.
• CCENT or Net+ preferred.
• A+ or IT Fundamentals preferred.
• Great problem solving skills.
• Willing to take ownership of problems and see them through to resolution.
• Comfortable working a fast paced agile environment. 

If you don’t feel that you have all of the above skills, please choose to apply.  Please give us the opportunity to review your skills and experience, as they may be exactly what we are looking for.

About Comcast VACT (Video Acquisition and Compression Technology)

VACT (Video Acquisition & Compression Technology), is a startup division within Comcast’s Technology and Product Division and spun out from IP Video and online projects originated within Comcast Interactive Media and is based in Centennial, CO. We are a cloud-based, IP video infrastructure that’s been built to deliver a broad mix of on-demand video, live TV streams and an assortment of other digital media to an array of connected devices in the home. 

Comcast is an EOE/Veterans/Disabled/LGBT employer

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