IT Classroom Support and Media Services Technician (8643)
IT Classroom Support and Media Services Technician (JID 8643)
Info Tech Consultant II
Information Technology
Full Time / $5500 - $6500/mo.
CSUN's Commitment to You
CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community.
About the University
One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.
Major Duties
Under general supervision, the IT Classroom Support and Media Services Technician provides on-site and telephonic technical support through the Classroom Technology call center. The incumbent maintains, renovates, repairs, installs, upgrades, tests, programs, and monitors audio-visual equipment, Extron control systems, and classroom PC's college-wide in a variety of instructional spaces, including auditoriums, large lecture halls, computer labs, and conference rooms; responsible for the installation, renovation, integration, maintenance and upgrade of multimedia classroom devices, software, and other instructional related equipment; regularly provides on-site training for instructional related equipment, classroom control systems, and presentation software.
Qualifications
Equivalent to graduation from an accredited four-year college or university in a related field. Certification training and applied experience may be substituted for the required education, on a year-for-year basis. Three years of full-time, progressively responsible experience in Technical Support/Customer Services or related field that includes knowledge of relevant hardware, software, maintenance, and user support. Experience with classroom and lecture hall settings and "smart" equipment installations. Training and experience working with Epson, Sony, Extron, Sencore, and Blonder Tongue. Experience using a case management/ticketing system to track customer calls.
Knowledge, Skills, & Abilities
Thorough knowledge of a variety of software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Working knowledge of desktop software troubleshooting practices. Additionally, possess audiovisual knowledge related to video/audio conference equipment, amplifiers, microphones, scan converters, scalers, front and rear projection systems, plasma panels, smart boards, control systems, touch panels, Global Viewer Enterprise, Extron controllers, digital signal switches, matric switches, digital audio visual processors, digital signal analyzers, digital I/O ports, RS232. Knowledge of Windows Operating Systems, Microsoft Office, standard campus web browsers such as Internet Explorer and Firefox; and video conference systems and protocol such as Tandberg, Polycom, and Cisco. Ability and specialized skills to: apply and assess user needs; identify, analyze and address user problems; analyze problems and propose effective solutions; understand functional and procedural requirements and develop alternative solutions; relate system solutions to departmental management and staff; communicate effectively both orally and in writing; possess excellent customer service skills; make presentations; conduct meetings; develop and/or provide user training; and establish and maintain cooperative working relationships with students, faculty, staff, and administration.
Pay, Benefits, & Work Schedule
The university offers an excellent benefits package.
The salary range for this classification is: $4,372 - $10,792 per month.
The anticipated HIRING RANGE: $5500 - $6500, dependent upon qualifications and experience.
HOURS: Full-Time; 40 hours per week; 11:00am - 10:00pm, Monday through Thursday. May include some evenings and weekends.
REG: This is a Regular position with a one-year probationary period.
Application Period
Applications received through November 14, 2019 will be considered in the initial review and review of applications will continue until position is filled.
In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the initial review date will be reviewed at the discretion of the University.
How To Apply
Candidates should apply by completing the CSUN on-line application utilizing: http://bit.ly/HRCSUN link. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet.
For more detailed information on the application and hiring process, please visit the link below:
http://bit.ly/2ox6mNj
Background Check
This position is a sensitive position as designated by the CSU.
A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position.
CANRA
The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.
To apply, visit http://bit.ly/2rdrj10
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