SALESFORCE ADMINISTRATOR
PN-72
Welcome to the International Society for Technology in Education (ISTE), home to a passionate community of global educators who believe in the power of technology to transform teaching and learning, accelerate innovation and solve tough problems in education. ISTE is seeking a Salesforce Administrator who will be responsible for developing, maintaining and driving enhancements to our Service Cloud, Sales Cloud, and Salesforce-based Association Management System (AMS). The Salesforce Administrator will act as the technical subject matter expert for Salesforce and will focus on maximizing out of the box features and benefits to conceptualize, prototype and address business needs. The Salesforce Administrator will work closely with the IT team, consultants and other internal stakeholders to implement system enhancements and help to ensure that data quality is maintained.
The candidate must demonstrate solid technical skills blended with a value-to-business mindset and track record of leveraging standard methodologies to design, develop and deploy scalable Salesforce solutions. Candidate must be adept at relational database models, and skilled at integrating multiple datasets to drive business value.
POSITION SPECIFIC DUTIES
- Manage Salesforce platform including but not limited to development and maintenance of object customizations, process automations, fields/relationships, workflow rules, page layouts, validation rules, email templates, custom buttons and app installations, configurations and integrations
- Oversee multiple Salesforce user and partner communities
- Planning, reviewing and customizing Salesforce and associated products to optimize productivity and meet the changing needs of the organization.
- Handling administrative functions including user account maintenance, reports and dashboards, workflows and other tasks as assigned
- Managing inbound requests and responding to them in a timely manner; troubleshoot, resolve, escalate, and track system issues
- Creating and maintaining thorough, up-to-date, functional and technical systems documentation
- Owning data quality and maintenance, imports, exports, and updates using data loader
- Managing user configuration, security management, roles, profiles and permission sets
- Requirements gathering, technical design, developing or overseeing development, debugging, performance analysis, packaging and deployment
- Owning the software testing process, which includes devising test plans, building test cases, establishing protocols and appropriate testing environments and coordinating UAT
- Documenting and maintaining processes, policies, application configuration and help related materials for users
- Keeping up-to-date on new Salesforce and 3rd party application products, features and functionality to recommend and apply improvements to internal business issues
- Working with our integration platform to develop/monitor integrations for scalability and resilancy, including managing to Salesforce governor limits
- Completing regular internal system audits and upgrade preparation
- Driving org-wide adoption, training users and growing the Salesforce skill set across the organization
- Work independently with members of the user community to define and document development requirements
by via developer jobs - Stack Overflow
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