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Job Description :
- Communicates the status of incidents, preventative solutions and resolutions to the Service Delivery Manager/Director
- Leads core support to Service Delivery deliverables and meets the agreed quality standards of documentation and reporting
- Assists in the investigation (root cause analysis) and resolution of problems
- Leads in the development and deployment of preventative maintenance procedures
- Leads Disaster Recovery Testing
- Interacts with the product engineering and delivery & integration teams via assigned Retrospectives/Post
- Implementation Reviews to ensure quality standards are adhered to during development and implementation
Qualifications :
Critical Factors to Success : Contributes to continuous service improvement by maintaining assigned best practices and knowledge repositories
Past Experience :
- Up to 5 years of work experience in a production/service/ operations supportenvironment or within a product engineering organization as an Infrastructure Engineer or DevOps Engineer
Academic Background : Bachelor's Degree in computer science, computer engineering or related field or equivalent degree
Functional Skills/Capabilities :
- Knowledge of ITIL Service Operations processes
- Knowledge of distributed (multi-tiered) systems, algorithms and relational databases
- Strong communication skills both verbal and written
- Able to understand Agile practices
- Knowledge of information security domains
Technical Skills/Capabilities :
- Hands on experience with any server and application performance monitoring tools (Ex - CA Wily, Dynatrace, AppDynamics or any other open source tools)
- Hands on experience with design and coding in Java, HTML5, JavaScript, Unix Shell Script
- Hands on experience with JBoss administration or JBoss Application development
Knowledge of Platforms :
- Hands expereince with using F5 API and self healing solutions
- Knowledge of building dashboards using splunk
Behavioral Skills/Capabilities : Ability to work with globally distributed teams
Enterprise Leadership Behaviors :
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage-
Schedule (Full-Time/Part-Time) : Full-time
#NOLI
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