JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business (LOB) to provide high quality service delivery, exceptional project execution, and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
Global Service Operations (GSO) is responsible for service support and delivery for JPMorgan Chase's (JPMC) Global Technology Infrastructure. Through its Global Service Desk and Infrastructure Operations Centers, GSO provides global, coordinated diagnostic and support services, while its Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.
The GSO MQ Operate team is responsible for the global operations of JPMCs MQSeries platform. This platform is a critical component to the firms various banking applications.
The Infrastructure Operations Manager will work as part of a global team responsible for the operation of JPMC's MQSeries hosted environments.
Responsibilities:
Required Qualifications:
by via developer jobs - Stack Overflow
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business (LOB) to provide high quality service delivery, exceptional project execution, and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
Global Service Operations (GSO) is responsible for service support and delivery for JPMorgan Chase's (JPMC) Global Technology Infrastructure. Through its Global Service Desk and Infrastructure Operations Centers, GSO provides global, coordinated diagnostic and support services, while its Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.
The GSO MQ Operate team is responsible for the global operations of JPMCs MQSeries platform. This platform is a critical component to the firms various banking applications.
The Infrastructure Operations Manager will work as part of a global team responsible for the operation of JPMC's MQSeries hosted environments.
Responsibilities:
Manage a small regional team operating within a larger global team
Identify and drive operational service improvements
Maintain staffing levels and team skillsets to meet ongoing needs
Coordinate communication and resolution of incident management process
Adoption and implementation of ITIL processes
Identify and drive process improvements
Ensure global adherence and adoption of best practices
Help support and drive DevOps strategy
Required Qualifications:
Demonstrated leadership in managing teams and/or driving change across an organization
Excellent organization and team building skills
Experience managing a complex operational environment
Excellent problem & customer management skills
Excellent troubleshooting skills
Good verbal and written communication skills
Ability to work in a high-pressure, fast paced environment
Strong technical skills with proficiency in:
Unix/ Windows System Administration
Network Products & Protocols (TCP/IP)
Development skills a plus ( Python, Java, Perl )
by via developer jobs - Stack Overflow
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