We are looking for a Principal Software Engineer to join our Customer Support Engineering Team, which will build systems that power amazing experiences for our customers.
Are you interested in building out innovative customer tools around chat, telephony, email, knowledge-based systems, and more? Does the idea of starting from scratch to building something truly amazing excite you? If so, we’re looking for you to bring your ideas and talents and build experiences that match our amazing brand. This is an exciting opportunity to join a high performing team early and lay the technical foundation for our digital commerce platform.
This is what you’ll do:
- Create client-side applications along the customer journey that range from buying merchandise from the online store to configuring their vehicles and scheduling their service
- Collaborate with UX/UI designers and product designers to build user-friendly, immersive, reactive applications
- Develop state of the art code with a keen eye on profiling, browser memory usage and load time of the apps
- Consistently write useful tests for all code developed, ensuring a high-quality bar is maintained
This is what you’ll need:
- 15+ years of relevant industry experience, with 10+ years of building large scale enterprise grade systems
- Experience building highly resilient and scalable distributed systems that handle millions of transactions/second
- Mindset to deliver innovation while building & shipping software at scale
- Provide architectural guidance & mentorship to up-level engineering & operational excellence
- Actively improve the level of craftsmanship by developing best practices and defining best strategies
- Work closely with and influence product & technology partners to help define roadmap
- Comfortable navigating trade-offs to bring the right solutions for long & short
- Ability to clearly communicate thoughts and ideas by rapid prototyping
- Data driven mindset with strong attention to detail
- Excellent JavaScript/ES6, React or other JS framework experience
- Excellent HTML5, SASS/LESS, Restful APIs, JSON, HTTP experience
- Experience with Node, Webpack, GraphQL a plus
- Experience with Serverless Architectures a plus
- Experience working with AWS or GCP, and CDNs
- Great understanding of SEO & Web accessibility principles
- Great understanding of caching, security and privacy principles
- Good understanding of CI/CD principles
- Excellent understanding of cross-browser cross-platform compatibility issues as well as the ability to debug
- Meticulous around visibility of the systems you build – metrics, centralized logging, tracing
- Experience with Agile Development, SCRUM or a similar software development life cycle process
- Strong technical background in Computer Science, Engineering or a related technology field preferred
by via developer jobs - Stack Overflow
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