IT Applications Administrator at City of Philadelphia (Philadelphia, PA)

Job DescriptionThe IT Applications Administrator serves as a subject matter expert, supports, advises, and maintains, various computer operations throughout the Department of Revenue. This includes technical support, telecommunication, computer operations, and network administration and infrastructure. The selected candidate will assist in assessment, coordination, documentation, release note review, testing and implementation of custom applications, upgrades to current systems, and project requests. They will possess the ability to Prioritize and Address support and incident requests and coordinate them within the SysAid Service desk application. With guidance from the Revenue IT Operations Manager the incumbent will resolve highly complex, multi-function application errors and system issues, provide and communicate clear documentation for support, status, and issues resolutions and work closely with vendors, contractors and the development teams to resolve certain issues that cannot be resolved in-house.Essential FunctionsLearn business and operations of the Department of Revenue and related agencies as required to perform duties.Responsible for implementing and managing several complex systems via wide array of individual hardware and software technologiesProvides technical support to ensure that personal computers and server (hardware and software) are performing properlyTracks/Maintains technology inventoryMaintains security administration of systems and assigns local domain log-in profile and passwords for staff as necessary; ensures that users have access to appropriate applications and files that they requireMaintains network devices, server equipment, operating systems, and associated services, and ensures security of network assetsWorks with users to analyze their requirements and provides technical guidance on software standards and procedures to department members as neededWill develop and maintain a knowledge base for staff on various IT related topicsMonitors daily backups and restores when requiredMaintains security, operation and maintenance of systemEnsures strict adherence to software licensing rules and maintains careful recordsGenerates reports and summaries requiring technical expertise on utilization, projected needs and other areas as requested by managementTravels to various site locations as neededGeneral knowledge of VoIP telephone systemsCoordinates security protocols and procedures including passwords, security cameras, and HIPPA compliance effortsDemonstrates strong initiative, establishes personal goals, and takes responsibility for meeting them within defined time-lines is required.Ability to function in a dynamic environment subject to spontaneous changes in schedules and priorities is required.Ability to analyze various computer programs to achieve desired output.Experience With Leading Multiple Initiatives Concurrently Is Preferred.Strong and effective inter-personal and communication skills and the ability to interact professionally with a diverse. group of clients and staff.Must also be a highly motivated self-starter capable of working both independently and as a member of a team.Establish and maintain effective working relationships.Respond promptly to customer and management needs.Apply new technologies and system changes.Demonstrate flexibility while working in a changing business environment.Prioritize competing requests for service.MultitaskWork productivelyThink criticallyWork with minimal supervision and take initiativeSpeak publicly to communicate technical and business terminologyDisplay of professionalism during interactionsParticipate in after-hours support which will include calls on various technology platforms (including, but not limited to Revenue Applications, Microsoft OS and basic network support)Participate in duties as assigned such as application support, patch management, client support activities, etc.Competencies, Knowledge, Skills & AbilitiesBasic Knowledge OfWindows Operating Systems (Win 10, Server 2012, etc)Outlook and MS Office applications (preferably Office 365)Working knowledge of Microsoft Access, Visio and ProjectNetworking topologies and LAN/WANSExperience managing mobile assets and Wi-fi networksKnowledge of VPNs and VD (Remote Access)Asset management of equipment in a large organization environmentExperience managing VM ServersServicing and maintaining call centers and VOIP equipmentExperience with Network monitoring and Network Security protocolsImaging and Cloning experience (Acronis Snap deploy)Oracle and Sql Database knowledge and experienceExperience with Service and maintenance of Xerox MFDsDesired, But Not RequiredDetermining requirements and specifications for hardware and equipment including servers, PCs, storage, network, telecom, and other related IT infrastructure.Experience with Systems and application monitoringProject Management methods, processes, procedures, techniques, and toolsKnowledge of Q\A Q\C processes and UAT testingWorking knowledge of Microsoft Access, Visio and ProjectWorking Knowledge of Basis2, Tips, 4D, Active Network, Fairfax, TAP, OOPA forms, Egov services and Kiosk ticketing systemsExperience with Sysaid, Solarwinds, PDQ, VMware and other COP Enterprise SystemsActive Directory Administration Experience PreferredSupport and maintenance of Sql Database and Oracle based applications preferredQualificationsA+, Net+, Security+ and MCSA SQL server certifications or commitment to achieve certifications within 24 monthsMinimum of two (3) years of experience providing network and application support services to end usersAssociates degree in Computer Science, Business Administration, Information Systems, or a related technical discipline.Experience Administering Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systemsExperience with installation and support of MS Exchange, MS Office, Access, Project and VisioExperience Working In a Large Government Agency Preferred.Any equivalent combination of education and experience determined to be acceptable by the Revenue IT Management teamAdditional InformationPlease submit a resume and cover letter with your application.Successful candidate must be a City resident within six months of hire.The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age,disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to For more information, go to: Human Relations Website at: http://bit.ly/2GcxN4V
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